FAQs

We know you might have a few questions about Thrive & Wild – from how our memberships work, to booking soft play sessions, to what you can expect at our café and wellness spaces. To make things simple, we’ve pulled together answers to the questions we get asked most often.​

If you can’t find what you’re looking for, don’t worry – just speak to a member of our team or email info@thriveandwild.co.uk. We’re always happy to help.

  • When are we opening?

    We’re just as excited as you are to open our doors! While we don’t have an exact date to share just yet, we promise it’s not far away. The best way to stay in the loop is by following us on social media and signing up to our newsletter above – that’s where we’ll share the official opening announcement first. Thank you for being so patient, we can’t wait to welcome you in soon!

  • Will there be an area suitable for children under 1?

    Yes! We’ve created a dedicated non-walkers’ play space, designed especially for babies under 1. It’s set away from the larger play frames so little ones can explore safely, with age-appropriate toys and plenty of space to enjoy.

  • Will we have SEND sessions?

    Yes 💚 Creating an inclusive space is really important to us. We’ll be running dedicated SEND sessions designed to provide a calmer, more supportive environment for children and families who need it. Keep an eye on our timetable and announcements – we’ll be sharing more details very soon.

  • Will we have soft play parties?

    Yes, absolutely! 🎉 Our soft play parties will be available to book, and we’re just finalising all the details so we can make them extra special. Keep an eye on our website and socials – party packages will be announced very soon! 

  • Will there be pram friendly loos?

    Yes! Both our café area and the soft play frame area have pram-friendly toilets, so you won’t need to worry about access while you’re with us.

  • What’s included in membership?

    Unlimited standard soft-play access during off-peak opening hours, selected memberships receive additional discounts on the cafe and party bookings.

  • Is there a minimum term?

    Yes. Monthly has a 3-month minimum. The 6-Month and 12-Month plans have 6 and 12 months, respectively.

  • How do I cancel?

    After your minimum term, you can cancel with 30 days’ notice. Email us or use your online portal.

  • Can I upgrade or downgrade?

    Yes — after your membership minimum term.

  • Can I freeze my membership?

    At the moment, memberships can’t be paused. Memberships run continuously to keep things fair and help us run Thrive + Wild sustainably for everyone.

  • Do you offer sibling discounts?

    Yes. Add additional children for only £5 each

    Twins join at half price.

  • What happens at the end of a 6-month plan?

    It rolls onto a monthly plan by default (or you can switch plans at the end of your membership)

  • What about the 12-month plan?

    You lock in £29.99 for 12 months. 10% off the Cafe and parties. Billed Yearly.

  • Can non-members still visit?

    Yes — play passes are available. Check our on-the-day availability before travelling at busy times.

  • How do payments work?

    We use Direct Debit for reliability, and the Direct Debit Guarantee protects you. You’ll always be notified in advance of any change.

  • Do I get a cooling-off period?

    Yes — online sign-ups have a 14-day cooling-off period. If you use the facilities during this time, we may deduct a fair amount before any refund.

  • Are there off-peak memberships?

    Yes — off-peak access (weekdays in school hours). Great for carers and toddlers. Ask the team for details.

  • Accessibility + Carers

    Registered carers can attend free with the member child (bring proof on first visit).

  • Is there an age limit?

    Yes. Public admission sessions are suitable for children up to 13 years old (Academic Year 8).

  • Can I add a baby to my membership?

    Under-3s can be added to a membership, with a limit of one under-3 add-on per membership.

  • When does my membership start?

    Memberships activate when they’re first used at Thrive + Wild and remain valid for the length of the membership you’ve purchased.

  • Can my childminder be added as an authorised adult?

    Yes. Childminders may be added as an authorised adult, but they must be registered on the membership and remain responsible for the children in their care at all times.